Frequently Asked Questions
We ship to all countries worldwide apart from Cuba, Iran, Crimea, Syria, and North Korea. We use fulfillment centers in 5 locations worldwide. They are located in Los Angeles, USA – Charlotte, USA – Riga, Latvia – Tijuana, Mexico – Barcelona, Spain & Toronto, Canada as well as our partner facilities in Brisbane, Australia – Victoria, Australia & Amakusa, Japan. So wherever your shipping address is on your orders, we will use the nearest fulfillment centre to ensure the fastest shipping possible.
We accept all major debit and credit cards from customers in every country via the Stripe payment gateway. We also accept PayPal payments ensuring that processing all of our orders is completely safe and secure. Please note that we do not collect your credit/debit card number or personal information when you make a payment.
- Place your order by clicking on ‘Checkout’ after you have added your items to your basket. Then check your order items are correct and then enter your shipping and billing address correctly. Please double check all your details before placing your order.
- Then pay for your order by using your PayPal account or by using a credit card once redirected to PayPal if you don’t have a PayPal account.
- We will then send you your Confirmation of Order invoice upon successful receipt of your payment to the email address you supplied in checkout.
- To view your live order information you can track your order here us or email us at [email protected] for further information such as tracking numbers (where available) and order status. We will help you within 24 hours of your contacting us.
For shipping information, please see our Shipping page.
Yes, we will send you a new order email as soon as you’ve ordered. We will also send you another email once your order has been shipped.
We only accept returns in certain situations – Please see our full Return Policy for more details.
