Frequently Asked Questions
Which countries do you ship to?
We ship all of our orders to the USA and worldwide. Your order is very important to us. No matter where in the world you are, we use only the best, most reliable couriers who make sure your order gets to your door safely and in the best possible time frame available.
International Customs Notice please read!:
International orders might be subject to customs fees.
Which payment methods do you accept?
What is your payment process?
- Place your order by clicking on ‘Checkout’ after you have added your items to your basket. Then check your order items are correct and then enter your shipping and billing address correctly. Please double check all your details before placing your order.
- Then pay for your order by using your PayPal account or a valid credit or debit card (via Stripe which is a 100% secure online payment gateway).
- We will then send you your Confirmation of Order invoice upon successful receipt of your payment to the email address you supplied in checkout.
- To view your live order information you can log into your account with here us or email us at [email protected] for further information such as tracking numbers (where available) and order status. We will help you within 24 hours of your contacting us.
How long does shipping take?
For shipping information, please see our Shipping page.
Will I receive an email notification for my order?
Yes, we will send you a new order email as soon as you’ve ordered. We will also send you another email once your order has been shipped.
What is your return policy?
We only accept returns in certain situations – Please see our full Return Policy for more details.