Need help?
Frequently Asked Questions
Orders
All of our products are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
You can pay for your order using all major credit/debit cards, as well as with Google Pay, Amazon Pay, Apple Pay, Meta Pay, or Shop Pay.
We ship worldwide with the exception of some countries due to legal restrictions or shipping carrier limitations.
Yes, we will send you a new order email as soon as you’ve ordered. We will also send you another email once your order has been shipped.
You’ll receive a tracking link via email when your order ships out. You can also use your order ID and your email to track your order at our Track Your Order page. If you have any questions about your tracking or shipment, drop us an email at contact@geek-t-shirts.com
For international (non USA) orders, please open our Track Your Order page and enter your tracking number to track your package. Please allow between 10 to 15 business days for delivery to most international shipping addresses on average and please note that customers are responsible for monitoring tracking information and covering any customs fees required to release the package from their local post office.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at at contact@geek-t-shirts.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Delivery
Please see our Shipping Policy for more information.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.
If your shipping address is correct and the package hasn’t been left at the post office or with a neighbor, please send us an email with your order number. If there’s an address error, we can send a replacement order. Please note: To ensure we can assist you, please contact us within 30 days of your order date, as we are unable to offer support for lost packages beyond this period.
It's the customer's responsibility to follow up on tracking and reach out to us in due time so that we can look into it and see what solution we can offer. All claims must be submitted no later than:
4 weeks after the estimated delivery date. Otherwise, we won't be able to offer you any coverage.
Refunds / Exchanges
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at at contact@geek-t-shirts.com
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at at contact@geek-t-shirts.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know by sending us an email to contact@geek-t-shirts.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!