How can we help?

Frequently Asked Questions


How are your products made?

All of our products are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Which payment methods do you accept?

You can safely and securely pay for your orders using all major credit/debit cards, Apple Pay, Google Pay, and Shop Pay.

Which countries do you ship to?

We ship worldwide with the exception of some countries due to legal restrictions or shipping carrier limitations.

Will I receive an email notification for my order?

Yes, we will send you a New Order email as soon as you’ve ordered. We will also send you another email once your order has been shipped.

How do I track my order?

Please go to the "Track My Order" page and follow the instructions.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived wrong/damaged. To help us resolve this for you quickly, please email us at at within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!


Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders outside of USA. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have your package.

• Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us by email at with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

The tracking shows that my order has been sent to an incorrect post office, what should I do?

It's the customer's responsibility to follow up on tracking and reach out to us in due time so that we can look into it and see what solution we can offer. All claims must be submitted no later than 4 weeks after the estimated delivery date. Otherwise, we won't be able to offer you any coverage.

Refunds / Exchanges

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at at

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at at with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, please see our "Size Guide" page. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know by sending us an email to within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Get in touch

Have questions about your order, or a general enquiry?