Need help?
Frequently Asked Questions
Orders
All of our products are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
You can pay for your order using all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay), as well as digital wallets like Shop Pay, Apple Pay, and Google Pay. We also support local payment methods such as Bancontact, iDEAL, and Klarna (availability depends on your country).
If you prefer, you can also pay with cryptocurrency in USDC via Shopify Payments.
We ship worldwide, with the exception of some countries due to legal restrictions or shipping carrier limitations.
Delivery & Shipping
You’ll receive a tracking link via email when your order ships out. You can also use your order ID and your email to track your order at our Track Your Order page. If you have any questions, drop us an email at contact@geektshirtsco.com
All shipping and processing times are listed on our Shipping Policy page. We ship locally from the US, UK, Australia, and the EU for faster delivery.
Because we ship locally from partner facilities in the United States, United Kingdom, Australia, and the European Union, customers in these regions will not have to pay customs fees.
For all other countries, an additional customs and tax fee may occur. This fee is assessed by your local customs office and is not in our control. Please check with your local customs office to see if they apply duties to your purchases.
We ship locally from multiple countries! We have partners in the USA, United Kingdom, Australia, and the EU. Your order will be automatically printed and shipped from the facility closest to you to help ensure fast, domestic shipping with no customs delays.
Our company, ESTORE BUILDERS LTD (trading as Geek T Shirts Company), is registered in the United Kingdom. Because our card payment processor is based in the UK, some US banks and credit card companies may charge a small foreign transaction fee on card payments, even though your order ships from within the US. This fee is charged by your bank, not by us.
If this is a concern, you have two options:
- Use a credit or debit card that does not charge foreign transaction fees; or
- Pay with cryptocurrency (USDC) via Shopify Payments. Crypto payments are not processed as a foreign card transaction, so your bank should not add a card foreign transaction fee. However, your crypto wallet or exchange may still charge its usual network or conversion fees, if any.
Before getting in touch, please help us by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them
If your shipping address is correct and the package hasn’t been left at the post office or with a neighbor, please email us at contact@geektshirtsco.com with your order number. Claims for lost packages must be reported within 30 days of your order date so we can assist.
Returns & Exchanges
We do not offer returns or exchanges for buyer's remorse, ordering the wrong size, or ordering the wrong color. All of our products are made to order, so please be sure to check our size charts before you buy!
At this time, we do not offer exchanges. If you’re unsure which size would fit better, please check our sizing charts, which are available on every product page.
If you received an item that was mislabeled (e.g., you ordered a Large but received a Small), please see the "wrong/damaged item" policy below.
We’re so sorry if the product you ordered arrived incorrect or damaged! To help us resolve this quickly, please email us at contact@geektshirtsco.com within 30 days of your order date.
Please include:
• Your order number
• Photos of the wrong/damaged/mislabeled item
• Any other details about your order
We’ll get back to you with a resolution as soon as possible!
Refunds are only offered to customers who receive the wrong items or damaged items. If this applies to you, please contact us at contact@geektshirtsco.com with your order number and photos of the item, and we'll sort that out for you.
