All of our products are made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
You can pay for your order using all major credit/debit cards, and Apple Pay.
We ship worldwide with the exception of some countries due to legal restrictions or shipping carrier limitations. For a full list of these countries, see our Shipping policy.
Yes, we will send you a new order email as soon as you’ve ordered. We will also send you another email once your order has been shipped.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us an email at email@example.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at at firstname.lastname@example.org within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us by email at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
It's the customer's responsibility to follow up on tracking and reach out to us in due time so that we can look into it and see what solution we can offer. All claims must be submitted no later than 4 weeks after the estimated delivery date. Otherwise, we won't be able to offer you any coverage.
Refunds / Exchanges
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at at firstname.lastname@example.org
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know by sending us an email to firstname.lastname@example.org within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!